Delivery
We are unable to add delivery instructions to orders sent with Royal Mail, however, you can add this information via the Royal Mail website or mobile app once your tracking number has been received: https://www.royalmail.com/track-your-item#/
Next day delivery
If you need your order urgently, please select Priority Despatch at the checkout and we will prioritise and despatch it the same day* for you. There is a charge of £4.50 for our priority despatch service.
Subject* to courier demand, your order will arrive the next working day by Royal Mail Tracked 24 Courier provided you ordered before 2pm the day before. Priority Despatch orders placed after 2pm will leave our warehouse the following working day*. Please note, if you place your order between 2pm Friday - Sunday, it will be despatched on the following Monday*.
* Excludes weekends and bank holidays
Overseas deliveries with Royal Mail Tracked
Delivery Conditions
UK MAINLAND
• Leave safe instructions can be provided on the Royal Mail website or app once your tracking number has been received. Where such a request is made, Green People cannot accept responsibility for any loss of or damage to the delivery. If you require it to be delivered before a certain time, please call or contact us - there will be an additional charge for this service.
• Although we endeavour to despatch all orders on the day they are received (before 1pm), at busy times this may not be possible. Delivery times stated at checkout are estimates & cannot be guaranteed at busier periods. Please select priority despatch if your order is urgent.
• Prices subject to change without notice.
SHIPPING FAQs
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When will I receive my order?
Our usual delivery times are 2-4 working days, however, at busier times this can vary. Please check the estimated delivery time during checkout, in shipping. If you require your order sooner than this, please
select our Priority Despatch option at checkout. -
Is FREE standard delivery available in the Highlands and Northern Ireland
Yes, FREE standard delivery covers all of the UK including the Highlands, Northern Ireland and PA Postcodes
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Can I add a delivery instruction
We are unable to add delivery instructions to orders sent with Royal Mail, however, you can add this information via the Royal Mail website or mobile app once your tracking number has been received: https://www.royalmail.com/track-your-item#/
Leave safe instructions can also be provided on the Royal Mail website or app once your tracking number has been received. Where such a request is made
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When is the cut off time for next day delivery?
We aim to deliver any orders received before 1pm but, at busy times this may not be possible. If you need your order urgently, please select Priority Despatch at the checkout and we will prioritise and despatch it the same day* for you. Subject** to courier demand, orders placed before 2pm will arrive the next working day by Royal Mail Tracked 24 Courier Priority Despatch orders placed after 2pm will leave our warehouse the following working day*. Please note, if you place your order between 2pm Friday - Sunday, it will be despatched on the following Monday*. If you require your parcel to be delivered before a certain time, please call or contact us.
** Excludes weekends and bank holidays
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Do you delivery to BFPO addresses?
Yes, the formats allowed are “BFPO NNN” where NNN is 1-3 numeric digits.
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How do I place an international order with a value of £200 or more
For orders over £200, please contact us as we will need to calculate the postage cost. Please note We do not accept responsibility for non-delivery of orders when delivered to addresses outside of the European Community.
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Will I need to pay additional duties on international orders?
International orders may be subject to additional charges covering local taxation on delivery. Recipients of orders sent to destinations both within and outside the EEC (including the Channel Islands) are responsible for any local taxes that are due on the goods. All orders are automatically charged UK VAT at 20% of the order value. Customers can lodge a claim to have this refunded by contacting the Green People Customer Care team.
*Prices subject to change without notice. Green People cannot accept responsibility for any loss of or damage to the delivery.
For our full terms & conditions please
click here
